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Terms and Conditions

1. Introduction 

These terms and conditions represent a contract between T'idea by Lucine and the client.

It outline the rules and regulations for the use of home organizer "T'idea by Lucine" business services.

2. Service and limits of work

We provide home organising services to clients, including decluttering, organising, and tidying up homes and spaces.

Please note that we are not a cleaning company. Therefore if during decluttering process we identify areas that should be cleaned before organizing, that will lead to additional costs.

Addtionnaly we do not provide removal service (unless agreed in writing). Any items that, during the decluttering process, has been decided to be removed, thrown away or donate will need to be done at your own discretion.

3. Payment 

Payment for our services is due at the time of booking. We accept payment via cash, credit card, or bank transfer.

4. Changes and Cancellation Policy 

If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance. If you cancel within 24 hours of your appointment cancellation fee.All clients: Either party has the right to cancel a package session due to unforeseen circumstances. Cancellation should be provided in writing by email. If you need to cancel with less than 48 hours notice of the agreed date and start time, the full agreed fee* will be levied and payable. If you cancel between 48 hours and 7 days of the agreed date and start time, 50% of the agreed fee* will be levied and payable.. *We may waive all or part of these fees at our discretion if the appointment is re-scheduled within 1 month of such cancellation. ​

5. Liability 

We are not responsible for any damage or loss of property that may occur during our services. We will take all necessary precautions to ensure the safety of your property, but we cannot be held liable for any damage or loss.

6. Privacy & Confidentiality 

We will keep all information about our clients and their homes confidential. We will not share any information with third parties without the client's consent.1. Your details will be used to supply services, process payments and to inform you of any of T'idea by Lucine services we believe may be of interest. 2. You may opt out of such marketing at any time. Client details will not be disclosed to any third party without the prior written consent of the individual or business concerned. 3. Any testimonial, comment or photographic examples used in T'idea by Lucine publicity is reproduced in accordance with the client’s preferences. 4. During the course of an assignment we may become privy to personal information about you, your household / work set-up, your finances etc. As a member of APDO Association of Professional Declutterers and Organisers I adhere to their Code of Ethics and maintain the client’s confidentiality at all times (irrespective of who instructs or pays for the services). 5. If another party has engaged and or paid for SortMySpace services, we will not share information about the client’s progress or challenges with that party without the client’s explicit consent. Additionally, the client’s preferences, skills, habits etc will be our foremost priority to ensure they can use any recommended systems or organizational products effectively themselves. Please be aware this may not always align with the personal styles and methodologies of another party who has instructed or paid for the services.

7. Termination

We reserve the right to terminate our services at any time if we feel that the client is not complying with our terms and condition that our services are not suitable for the client.​

8. Changes to Terms and Conditions

We reserve the right to change these terms and conditions at any time without prior notice. It is the client's responsibility to check for updates to the terms and conditions.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the country in which our business is registered.

 

By using our services, you agree to these terms and conditions. If you have any questions or concerns, please contact us.

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